Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Frustrations? Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Get more . Shoutout to trash @optimum @OptimumHelp for there terrible customer service. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum has been having an outage since midnight that is effecting most of the tri-state. ^Whitney, Hello Raemond! All rights reserved. She moved in Nov and since then Optimum has never worked properly. 5 days without internet and the issue is still NOT resolved. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Learn how the long-coming and inevitable shift to electric impacts you. At the moment, we haven't detected any problems at Optimum. 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However, it could also be a random problem on your side. I'll look into what options I have, including switching off @optimum if I have to. @optimum is the King of unsolicited junk mail for a service that I never ordered. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Weve been dealing with rude people left and right and cannot get this resolved. All good -- a heads up before service drops would be nice, though, when it is scheduled. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. . Indicate when the Optimum outage started and how long it lasted. The most recent Optimum outage reports came from the following cities: We appreciate your patience and stay safe. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. This raises the question, donthey have any customers under 70. . My 70+ year old mother has been a loyal @optimum customer forever. Cable & internet went down here a little before 8am. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Without power to your home, your Optimum service will not work. CDC: https://emergency.cdc.gov/. Dec 20, 2022. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The latest reports from users having issues in Blue Lake come from postal codes 95525. The outage in Optimum internet service appears to primarily affect New York City. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Go to the Outage Refunds product on DoNotPay. Count to 5, then plug it back in. Useful comments include a description of the problem, city and postal code. Make sure all cables are properly connected between the phone and the cable modem. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Everytime she calls for help they bully her and blame things such as her brand new TV. Plug your equipment back into the power source. @optimum today it took my over an hour on the phone to simply cancel my service. @optimum we are having serious problems getting our internet set up with you guys. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. ^Whitney, Hello! Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Realtime status of outages and problems with service providers. Twitter: @OptimumHelp To report any service issues. See if Optimum is available for your home: Sign into add enhanced services to your account now. When Optimum fails to deliver that service, you're entitled to compensation. We are always here to help! Switching to @fuboTV this weekend. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Internet & TV . Please try again later. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. 5 days without internet and the issue is still NOT resolved. At the moment, we haven't detected any problems at Optimum. Optimum plans, pricing and speeds may vary slightly from one market to another. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. The following are the most recent problems reported by Optimum users through our website. We can't get your messages right now. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. All rights reserved. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. By using this site, you agree to its use of cookies. 5,000. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. The Optimum Support App is another way you can pay your bill. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. At the moment, we haven't detected any problems at . The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. If so, please DM the full name and address associated with the account. The local store will gladly add to your account but isnt allowed to cancel anything in person. Twitter: @jean_ERdC. Information about your use of this site is shared with Google. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Or return equipment to a live person? Frustrations? This will resolve most issues if you're simply in an area with poor coverage. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. 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